Privacy Policy | TechConnect Relief

1. Who we are

TechConnect Relief is an independent education project that publishes guides about free and low cost tablets and related connectivity programs for low income households in the United States. Our website is available at https://freetabletgovts.web.app/.

We are not a government agency, a benefit administrator, or a phone or internet carrier. We do not run application portals and we do not make formal eligibility decisions. This Privacy Policy covers information collected through this website and through contact methods described on the Contact page.

2. Information we collect

The information we collect depends on how you use our site. In general, we collect two categories of information.

2.1 Information you provide directly

When you choose to contact us, you may provide:

Your name or a display name.
Your email address and optional state or region.
The content of your message, which may include non sensitive details about your situation, feedback, or questions about our guides.

We strongly encourage you to limit your message to information that is needed to explain your question or suggestion. We do not need full Social Security numbers, full bank account numbers, or login details, and you should never send those to us.

2.2 Information collected automatically

When you browse our site, standard technical information may be logged automatically by our hosting provider or analytics tools. This can include:

IP address and approximate location based on that address.
Browser type, device type, and operating system.
Date and time of your visit.
Pages viewed and basic referral information.

We use this type of information in aggregate to understand which pages are most useful, identify technical issues, and keep the site secure. We do not attempt to link routine log data with your identity unless required to investigate abuse or security incidents.

3. Cookies and similar technologies

Our site may use cookies or similar technologies for basic functions such as remembering preferences or measuring traffic. Cookies are small text files stored on your device by your browser. You can adjust your browser settings to accept, reject, or delete cookies based on your preferences.

We aim to keep cookie use limited and focused on improving the experience of reading our educational content. If third party services such as analytics or embedded tools are used, those services may set their own cookies in line with their privacy practices. You can learn more about those practices by reviewing the privacy policies of the services involved.

4. How we use your information

We use the information we collect for several purposes that relate to operating and improving this educational site.

To respond to messages you send through the contact form or email.
To review and track correction requests or suggestions for new articles.
To understand which pages and topics are most useful to visitors.
To monitor for security risks, spam, or abuse.
To improve the clarity, accuracy, and coverage of our guides over time.

We do not sell your personal information. We do not use your contact details for unrelated marketing campaigns that are not connected to this site.

5. Legal basis and geographic scope

TechConnect Relief focuses on United States readers and operates in a way that is generally consistent with United States privacy expectations for small information sites. We are not a large platform and we do not track individual visitors across unrelated websites for advertising purposes.

If you visit from a region with specific privacy regulations, such as the European Union or certain U.S. states, your rights may provide additional protections. Regardless of where you are located, we aim to handle your information carefully and to honor reasonable requests related to access, correction, or deletion as described later in this policy.

6. How we share information

We share information only when necessary for the operation of this site or when required by law.

Situations where sharing can occur include:

Service providers. We may use third party services to host the site, store email, manage analytics, or provide security features. These providers may process data on our behalf in order to deliver their services.
Legal and safety requirements. We may disclose information if we believe that doing so is necessary to comply with applicable law, respond to a valid legal request, or protect the rights, safety, or property of TechConnect Relief, our visitors, or others.
Aggregated and de-identified data. We may share or publish summary information that does not identify individuals, such as the number of visitors to certain pages or general trends in questions we receive.

We do not share your contact message content with advertisers or unrelated third parties for their own marketing purposes.

7. Data retention

We keep information only for as long as reasonably necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law.

As general guidance:

Contact messages may be retained while your question or feedback is being handled and for a period afterward for reference and quality improvement.
Server logs may be retained for a limited period to monitor security and performance, then deleted or anonymized.

When information is no longer needed, we aim to delete it or anonymize it so that it can no longer be linked to an identifiable person.

8. Your choices and rights

You have several choices regarding the information you share with TechConnect Relief.

You can browse most of our content without contacting us or providing any personal details.
You can choose how much information to include when you submit a message and avoid including sensitive data.
You can request that we correct or delete information you have previously shared, subject to limited exceptions such as legal obligations or abuse prevention.
You can adjust your browser settings to limit or block cookies and similar technologies.

To exercise these choices, you can email info@techconnectrelief.org with a clear description of your request. For privacy and security reasons, we may ask you to confirm that you control the email address associated with the request.

9. Security

We use reasonable technical and organizational measures to help protect information from unauthorized access, loss, misuse, or alteration. This can include secure hosting environments, access controls for email and site administration, and periodic review of logs for unusual activity.

No system can guarantee perfect security. You also play an important role in protecting your information. Avoid sending highly sensitive data by email or through forms, and always use official government or provider portals for actions like submitting benefit applications or changing account details.

10. Third party links

Our guides frequently include links to third party websites, including government agencies, nonprofit organizations, and commercial providers. If you click a link to a third party site, your use of that site is governed by the privacy policy and terms of that site, not by this Privacy Policy.

We encourage you to review the privacy policies of any external site that you visit, especially if you plan to create an account, apply for benefits, or share personal information. If you encounter a third party link on our site that appears unsafe or misleading, you can let us know by contacting us so that we can review it.

11. Children and teens

TechConnect Relief is designed for adults who are exploring benefit and connectivity options for themselves or their households. Our content may be helpful to parents or guardians of minors, but the site is not intended for children to use independently.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided information to us without appropriate consent, please contact us so that we can review and delete the information where appropriate.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we aim to update the effective date at the top of this page and, where appropriate, highlight the change within the site or on the Change Log.

Your continued use of the site after a change is posted means that you accept the updated policy. If you do not agree with the updated policy, you should discontinue use of the site and contact us if you have questions.

13. How to contact us about privacy

If you have questions or concerns about this Privacy Policy or how your information is handled, you can contact us using any of the following methods:

Email: info@techconnectrelief.org
Mail: TechConnect Relief, 123 Liberty Ave, Austin, TX 78701, United States

Please include enough detail so that we can understand your question, such as the page you were viewing and the nature of your request.