Author and Review Team

How Michael approaches writing guides

When Michael writes a guide, he starts with the real problem that a household is trying to solve. For example, a parent who wants a tablet for school assignments, a senior who needs a larger screen for telehealth, or a disabled person who needs an accessible device for daily communication.

He then:

• Reviews current information from federal agencies and providers for that topic.
• Maps out the steps from the perspective of the person applying, not just the policy language.
• Writes in short sections with clear headings so readers can skim to the part that applies to them.
• Adds reminders about privacy, documentation quality, and recertification where they are easy to see.

Each guide is designed to stand alone but also connect to related resources such as state programs, document checklists, and scam warnings so that readers can go deeper if they want more detail.

Review help and community feedback

While Michael is the named author, he is not the only person who influences the content. Feedback from community partners, social workers, nonprofit staff, and readers helps shape future updates. When these partners point out confusing language or missing steps, Michael uses that input to rewrite and improve the guides.

In some cases, a draft may be informally reviewed by staff or volunteers at a community organization for basic clarity. These reviewers do not sign off as official authorities but they help ensure that the content matches challenges they see in their work with residents and clients.

How to reach the author

If you want to suggest a correction, share a new official source, or request a topic related to free or low cost tablets, you can contact Michael through the TechConnect Relief site.

The best way to do that is:

• Use the form on the Contact page, and mention which guide you are talking about.
• Or email info@techconnectrelief.org with a short description and a link or screenshot of the official source you want to highlight.

Please do not send sensitive benefit account details or full Social Security numbers. We cannot access or fix applications in official systems, but we can often point you toward the right type of help.

Transparency and limits

Michael believes that it is important to be clear about what he can and cannot do for readers. He can explain how programs generally work, how documents are usually reviewed, and what typical timelines look like. He cannot guarantee approvals, speak on behalf of a government agency, or override a provider decision.

Every guide encourages readers to confirm final details on official government and provider websites. If there is a conflict between a TechConnect Relief article and an official notice, the official notice should always guide your next step.